• The IT Support is responsible for providing technical support to ensure the smooth operation of the restaurants IT systems, with a particular focus on Petpooja software.
• This role involves troubleshooting hardware and software issues, maintaining IT infrastructure, and assisting staff with technical problems.

• Provide first-line support for all IT-related issues, including POS systems, computers, networks, and software applications.
• Respond to support requests in a timely manner and resolve technical problems.
• Assist with the setup and configuration of new hardware and software, including Petpooja software.

• Implement and manage Petpooja software for restaurant operations.
• Train staff on the use of Petpooja software and ensure its effective utilization.
• Troubleshoot and resolve any issues related to Petpooja software.

• Perform regular maintenance and updates on IT systems to ensure optimal performance.
• Monitor system performance and troubleshoot issues as they arise.
• Maintain an inventory of IT equipment and software licenses.

• Provide training and support to restaurant staff on the use of IT systems and software.
• Create and maintain user guides and documentation.

• Assist with the management and maintenance of the restaurant’s network infrastructure.
• Troubleshoot network connectivity issues and ensure network security.
• Support the implementation of network upgrades and improvements.

• Implement and maintain data security protocols to protect sensitive information.
• Conduct regular backups and ensure data recovery procedures are in place.
• Monitor for security breaches and respond to incidents promptly.

• Work closely with the Marketing Department and other departments to support IT initiatives.
• Coordinate with external vendors for technical support and equipment procurement.

• Education: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience: Minimum of 2-3 years of experience in IT support, preferably in the restaurant or hospitality industry. Familiarity with Petpooja software is highly desirable.

Company Name: Coal Hospitality Pvt Lt

Company Profile: Coal Barbecues Established 8 Years ago in Chennai, Coal Barbecues has grown to become a beloved culinary destination. With Multiple Sub-brand restaurant across Chennai, our diverse portfolio offers a variety of dining experience to satisfy every palate. Our Commitment to quality and exceptional service has earned us a loya customer base.   We are proud of our community outreach initiatives. We have provided 100,000 meals to those in need as part of no food wastage program, demonstrating our commitment to social responsibility. Join us and be part of a dynamic team making a difference both in the culinary world and the community.   

Contact Company: 9566045031

Website: https://coalbarbecues.com/

Recruiter Name: Syed Ahamed