Job Description
You are required to work in ITIL based Request Management process dealing with requests in Network establishment, enhancement, and other network/hosting-related aspects.
Need to coordinate the requirement with the vendors/client to drive the given condition and accomplish fulfillment in a desired and timely manner. Should have basic network knowledge to understand the need and adhere to the required Process. Should be responsible for delivering requirements without compromising quality and within SLA limits with valid data.
1. 0 to 2 years of experience in ITIL process / IT Helpdesk
2. Excellent verbal and written communications in English
3. Open to work in shifts if required (EMEA shift - 1 to 10 majorly)
4. Should be proactive and a quick learner
5. Exposure in handling related infrastructure requests will be an added advantage
Skills:
Driving the delivery & Process
Monitoring & Coordination of the progress/status
Follow up, Control over the overall end to end delivery & Process.
Focus on business & Customer satisfaction
Level of Education: Graduation/BE
Primary work location: Bangalore / Hyderabad / Other location candidates can apply.
Email Your CV To: careers@gleeserve.com
Need to coordinate the requirement with the vendors/client to drive the given condition and accomplish fulfillment in a desired and timely manner. Should have basic network knowledge to understand the need and adhere to the required Process. Should be responsible for delivering requirements without compromising quality and within SLA limits with valid data.
1. 0 to 2 years of experience in ITIL process / IT Helpdesk
2. Excellent verbal and written communications in English
3. Open to work in shifts if required (EMEA shift - 1 to 10 majorly)
4. Should be proactive and a quick learner
5. Exposure in handling related infrastructure requests will be an added advantage
Skills:
Driving the delivery & Process
Monitoring & Coordination of the progress/status
Follow up, Control over the overall end to end delivery & Process.
Focus on business & Customer satisfaction
Level of Education: Graduation/BE
Primary work location: Bangalore / Hyderabad / Other location candidates can apply.
Email Your CV To: careers@gleeserve.com
Key skill Required
- Customer Service
Designation
- IT Analyst
Permanent 
Bangalore / Hyderabad / Other location candidates can apply
Last Date:21st April,2022 11:40 AM 