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Job Description

Language : Hindi and English Mandatory

Work from home after completion of probation (3 months)

Job Description:
  • Manage Inbound /Outbound calls
  • Managing a team of representatives offering customer support 
  • Resolving customer complaints brought to your attention
  • Over-seeing the customer service process
  • Monitoring the work of individual representatives and of the team
  • Possessing excellent product knowledge to enhance customer support
  • Maintaining a pleasant working environment for your team
  • Planning the training and standardization of service
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support

Key skill Required

  • Communication
  • Custom Support
  • Customer Service

Designation

  • Customer Support Executive

1 - 2 yrs

Trichy

65 Days ago